Questions & answers

Most of our pieces are made to order. Once you order, we make your piece in our Antwerp atelier, to your size, and it ships within 2–3 weeks.

Pieces marked One of a kind exist only once. They usually ship within 2 weeks; very elaborate pieces can take a little longer, and we will always tell you.

For pieces above €5,000 and for all one-of-a-kind rings, you send a request to purchase instead. I then contact you personally to confirm the details, such as whether your ring size is possible, and send you a secure payment link. You pay nothing until then.

For pieces shown as Price on request, simply write to us.

Online, you pay with the secure payment methods shown at checkout. For purchase requests and bespoke commissions, we send you a secure payment link or an invoice.

Paying in instalments is not possible: every piece is paid in full before it is shipped. For bespoke commissions, a 50% deposit is due when you accept the design, and the balance before shipping.

Of course. Book a private appointment in the Kempen, half an hour from the heart of Antwerp, or by video call if you live further away. I take the time to show you pieces and stones up close.

The easiest way is to have a ring that fits you well measured by a jeweller. Fingers are slightly larger in warm weather and at the end of the day, so measure then if you can.

If you are not sure, choose Not sure, please contact me when you order: we will contact you before we begin and help you find the right size.

We use European ring sizes: the size is the inner circumference of the ring in millimetres. Do you know your size in another system, or the inner diameter of a ring that fits you well? Convert it here.

Necklaces come in 40, 45 or 50 cm; other lengths are possible on request. Bracelets come in S–M and M–L.

Yes, this can be arranged. Let us know as soon as possible. The cost depends on the piece, and we always confirm it with you before we make the change.

That depends on how the piece is made: its setting and its stones. I always check this with you personally before anything is done. Resizing after delivery is possible on request where the piece allows it, at a price we quote in advance. If your size is not possible, we can create a piece for you bespoke.

Always. Every diamond and gemstone we use is natural; we never use laboratory-grown stones. We are as transparent as possible about where our stones come from.

Some gemstones undergo treatments that are customary in the trade, such as heating of sapphires or oiling of emeralds. Where a stone has been treated, we tell you before you buy. Our diamonds, sapphires and rubies are never fracture-filled, and our sapphires and rubies are never dyed.

When a certificate or grading report is mentioned in the description, it comes with your piece. On request, we can have an additional certificate issued: for a one-of-a-kind piece, of the finished piece as set; for a bespoke commission, of the loose stones before they are set.

Natural stones change with the light: daylight, artificial light or candlelight each show a different side of them. We photograph and edit our images with care to stay as close as possible to the real piece, but screens differ. Small inclusions and natural characteristics are part of what makes a stone natural.

No, we only sell finished jewellery. If you have fallen for a particular stone, we can design a piece around it with you.

We work only in 18kt gold, in rose, yellow or white, and in platinum. Our white gold is palladium white gold: it is whitened with palladium, a precious metal of the platinum family.

Every piece travels fully insured with a specialised secure transport company. Within the European Union, shipping is included in the price. Outside the European Union, shipping is on request: contact us for the cost and timing; import duties and taxes may apply.

Your piece arrives in a beautiful box, perfect for gifting. For the journey, this box is packed in a sealed cardboard box from our transport partner.

You can choose the delivery address, as long as the recipient matches the ID you gave us. Would you like it delivered on a specific day, for example when you work from home? Just ask: we will always try to arrange it with the transport company.

So that your piece only ever reaches the right hands, the transport company checks the recipient's identity on delivery and hands your piece over only to the person you name. For this, we need a copy of the recipient's ID, and the transport company may also ask for a copy of the buyer's ID.

We only ask for these with the consent of the person concerned and pass them on to the transport company for this delivery only. We do not keep a copy, and the national register number may be covered.

Yes. If you prefer not to share an ID, or simply would like to see your piece first, you can collect it in person, by appointment.

Yes. Let us know who will receive it. We will need a copy of the recipient's ID, with their consent, and the transport company may also ask for yours. On delivery, the recipient shows the same ID.

Because our pieces are made or adjusted to your size, they cannot be returned or exchanged. Under Belgian law, the right of withdrawal does not apply to goods made to the client's specifications.

Earrings are delivered with a hygiene seal: once it has been broken, they cannot be returned.

The only exceptions are a one-of-a-kind piece delivered exactly as it is, without any adjustment, and earrings whose seal is still intact: you may return them within 14 days of delivery, unworn and in their original condition. Read more on Shipping & returns.

On top of the legal two-year guarantee, every piece has a lifetime warranty on craftsmanship. Write to us and we will find the best solution with you.

Yes, when the piece allows it. Inside the band of a ring, engraving is almost always possible; on earrings and some other pieces it often is not. Tell us what you would like engraved when you order, or write to us, and we will confirm it with you before we begin.

It starts with a conversation, in person or by video call. I then prepare a design proposal with the stones, price and timing. When you accept it, you pay a deposit of 50%; the balance is due before your piece is shipped or handed over. Discover bespoke.

Yes. We look at your stones and jewellery together first and talk through what is possible, including any risk for a particular stone, before any work begins.

That depends on the design and on finding the right stone. We agree the timing with you in the proposal and keep you informed along the way.

Keep each piece separately in its box or a pouch, and take your jewellery off before swimming in a chlorinated pool and before household cleaning. For most pieces, warm water with a mild soap and a soft brush is all you need. Pearls, opals, turquoise and emeralds ask for extra care.

Read our care guide, based on the guidelines of GIA, for how to care for each stone.

Yes. Bring your piece by appointment and we will clean it and check the setting, free of charge. Polishing and rhodium plating are possible at a price we quote in advance.

Live further away? You can send your piece to us with insured transport, at your cost, or have it cleaned by a jeweller near you. For repairs, resizing or re-setting, please come back to us: work by another jeweller ends the warranty.

Lifetime warranty on craftsmanship: if a defect ever shows in the making of your piece, such as a setting or a solder joint, we repair it free of charge. Normal wear, knocks and accidents, stones lost after a blow, and work done by another jeweller are not covered. Your invoice is your proof of warranty.

Resizing is always looked at case by case, because it depends on the setting and the stones. You are welcome to come in any time to have your piece checked.

Your invoice lists the value of your piece and all its details, such as the metal and the stones. In Belgium, this is all your insurer needs. Insurers abroad usually accept it too, but some, particularly in the UK and the US, ask for a valuation by a local valuer. We recommend checking with your insurer before you buy.