Legal

Privacy policy

Last updated: 6 November 2026

1. Who is responsible

Laurence Ardies BV, a Belgian company with enterprise number 0783.338.445 ("we"), is responsible for the processing of your personal data. Questions about your data: inquiry@laurenceardies.com.

2. What we collect and why

Orders and invoices: name, address, email, phone number (optional), the pieces you buy, your size choices and payment status. We use this to make and deliver your piece and to invoice you (performance of the contract), and we keep invoices for our accounts (legal obligation).
Enquiries, purchase requests and appointments: the details you enter in our forms or emails, such as your name, email, phone number (optional), country and message. We use this to answer you and to prepare your order or appointment (steps at your request before a contract, and our legitimate interest in answering you).
Payments: card and payment data are processed by our payment provider. We do not see or store your full card details.
Fraud prevention: order and payment information may be checked to prevent fraud (our legitimate interest in protecting our business and our clients).
Newsletter: if you subscribe, your email address and preferences (your consent, which you can withdraw at any time through the link in every email).
Website use and cookies: technical data needed to run the shop. Statistics and marketing cookies are used only with your consent, which you give or refuse in the cookie banner and can change at any time. Which cookies we use, why and for how long is explained in our cookie policy.

3. Copy of your identity document

For insured delivery, the specialised transport company verifies the recipient's identity. For this purpose only, we ask for a copy of the recipient's identity document, and the transport company may also ask for a copy of the buyer's. We ask for these only with the consent of the person concerned, pass them on to the transport company for this delivery only and do not keep a copy: we delete them as soon as they have been forwarded. The national register number may be covered. If you prefer not to share an identity document, you can collect your piece in person, by appointment.

4. Who receives your data

We share your data only with the parties that help us serve you: our e-commerce platform and payment provider (Shopify), the secure transport company that delivers your piece, our email and newsletter providers, our accountant and, only if you accept marketing cookies, Meta (Instagram and Facebook). We never sell your data. Some of these providers may process data outside the European Union; in that case, appropriate safeguards such as the European Commission's standard contractual clauses apply.

5. How long we keep your data

Invoices and accounting records: as long as Belgian accounting law requires (currently ten years).
Enquiries and requests that do not lead to a sale: up to two years after our last contact.
Newsletter: until you unsubscribe.
Copies of identity documents: not kept (see above).

6. Your rights

You have the right to access, correct or delete your data, to restrict or object to its processing, to data portability and to withdraw your consent at any time. Write to inquiry@laurenceardies.com; we will reply within one month. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, gegevensbeschermingsautoriteit.be.

7. Security

We protect your data with appropriate technical and organisational measures. Please do not send sensitive information by unsecured channels unless we ask for it.